Shipping Policy

We accept order cancellation before the product is shipped or produced. If the order is cancelled, you will receive a full refund. However, please note that we cannot cancel an order if the product has already been shipped out.

We accept returns of products. Customers have the right to apply for a return within 120 days after receiving the product.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Customers will only be charged once at most for shipping costs (this includes returns). There will be no restocking fee charged to consumers for the return of a product.

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

If you haven't received a refund yet, please first check your bank account. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often a processing time before a refund is posted. If you've completed these steps and still have not received your refund, please contact us at service@ywlianlan@outlook.com.

Please contact our Customer Service at service@ywlianlan@outlook.com to get the return address.